Your Commitment

Work Schedules
Hours of work are varied: days and hours of work will fluctuate in accordance with staffing and business levels, therefore we cannot guarantee hours. You should be mindful to budget accordingly for time periods when hours of work may be minimal. As the hotel operates 24 hours a day, shifts may include mornings, afternoon, evenings, nights and split shifts. Days off could be any days of the week, not necessarily weekends.

Health & Safety
Our Mission
Fairmont Hotels & Resorts is committed to the protection of all Colleagues against work-related injuries and illness through on-going education, training and communication.

To fulfill this commitment, we will provide and maintain safe and healthy work environments throughout our Company as required by industry standards and in compliance with all applicable legislation.

We will eliminate workplace hazards and strive to prevent workplace accidents through our safe work practices and by reporting and correcting any potential hazards we observe. All Colleagues will follow our clearly defined standards and procedures at all times.

All Colleagues will be equally responsible to maintain a constant awareness of Health & Safety requirements within their respective work areas and throughout the hotel.

The Fairmont Health & Safety Statement is “Health & Safety Starts with You”. All Employees are responsible for making Fairmont a safe place to work. We must all follow safe work practices and we must report any workplace hazards that we observe, to prevent injuries.
At The Fairmont Jasper Park Lodge our commitment towards Health & Safety is so evident that we have our own Fire Brigade!
Uniforms

The Fairmont Jasper Park Lodge supplies one uniform to each colleague, we also look after cleaning the uniform for you; when the uniform becomes soiled you can exchange it for a clean one. Colleagues of The Fairmont Jasper Park Lodge are required to wear safety shoes at work. We will provide you more information on these shoes upon a job offer.

Grooming
Fairmont’s vision is to be the “luxury brand of choice” recognized worldwide for distinctive style. Every employee’s appearance and grooming contributes to Fairmont’s distinctive style. Therefore, appearance and grooming standards have been developed so that Colleagues will know how to present themselves to meet the expectations of our guests.
Fairmont’s guests expect a conservative presentation style. Our appearance is our calling card and makes a first impression on our guests. A professional appearance and good grooming instills confidence in our guests that we will provide extraordinary service to them. 

Nametags
The Fairmont Jasper Park Lodge will supply nametags to all Colleagues. Nametags identify you immediately to our Guests and your Colleagues, making them feel more comfortable by being able to address you by name. While on duty, you must always wear your nametag on the left side of your body, over your heart.  No unauthorized pins or decorations may be added to your nametag. Nametags must be in good repair and legible.

Personal Hygiene
Personal hygiene is important. Daily baths, showers, shaving, and the use of deodorant are essential in providing a professional image. Teeth should always be clean, and fresh breath is imperative. Strong aftershave lotion or colognes can be offensive to our Guests and should be worn in moderation.

Uniforms

• Colleagues will wear uniforms that are clean, neatly pressed and in good repair.
• Colleagues will keep the uniforms in the same condition as issued and The Fairmont Jasper Park Lodge will perform any needed alterations.
• Uniforms are not to be worn when not on duty and are not to be worn off hotel property unless on Company business.
• If your uniform includes an apron, this apron can only be worn while working. It must be removed when coming to or leaving work, when eating, smoking or using the bathroom facilities.

Hair

• Hair must be clean and neatly combed, allowing for eye contact at all times.
• Coloured or tinted hair must appear natural and be well maintained.
• Hair must be conservatively styled. Extreme (e.g. asymmetrical, bi-level) styles are unacceptable. The height of one’s hair above one’s head should not exceed two inches.
• Heads partially shaven, logos, geometric patterns, or designs in the hair are not permitted.
• Gels, sprays, and hair mousse may be used conservatively.
• Employees in food service areas must comply with health department regulations.
• Males: Hair must not extend over the collar and must be neatly trimmed around the collar and ears. Shaved heads are permitted, and should be maintained daily, with no stubble. Brush cuts must be no shorter than a #2 clipper.
• Females: Conservative barrettes, combs, headbands, clips and bow/ribbons may be worn, if complementary to hair and uniform; neatly groomed braids are also acceptable.
• Wigs may be worn if the above conditions are met.

Facial Hair

• Neatly trimmed beards and goatees are permitted if fully grown (no new beards are to be grown on the job). Beards must be no longer than a #2 clipper.
• Moustaches are permitted but must not extend beyond the corner of the mouth or top of lip.
• Sideburns must be neatly trimmed, and must not extend beyond mid-ear. They must be of a conservative style, flares, soul patches chin straps or muttonchops are unacceptable.

Jewellery

• Conservative jewellery may be worn in moderation, but may not detract from the uniform or business attire. Jewellery made of beads or hemp are not permitted.
• Necklaces may not be visible on uniformed employees.
• Jewellery will not be allowed where it might cause a safety hazard, for example around mechanical equipment.
• Ankle bracelets and visible body piercing (e.g. tongue, nose, eyebrow, etc including spacers) are not allowed.
• Females: May wear small studs or hoop earrings (no larger than a quarter). One pair is permitted - with one earring in each ear in the lower lobe. Earrings should be close to the ear - post or clip-ons are acceptable, large or dangle earrings are unacceptable.
• Males: Are not permitted to wear earrings while on duty.

Accessories

• Uniformed employees may only wear accessories issued as part of the uniform. Items such as belts with designs, hats, headbands, and bandannas are not permitted.
• Sunglasses are not to be worn indoors, in dark areas or at night. Prescription sunglasses may be worn only when necessary, but must not be mirrored, silver-coated or opaque.
• Hats must be worn if they are required for health and safety reasons, or if they are part of a prescribed uniform.
• A maximum number of two pins may be worn with the uniform. No unauthorized pins are allowed.
• Tattoos must not be visible.
• Combs, wallets, or the large objects should not be visible or carried in pockets.
• Females: Colleagues who are required to wear hosiery must do so at all times. The hosiery must be in good repair, of a neutral colors (sheer or opaque stockings) and coordinated with the uniform or business attire. Extreme colors, patterned or textured hose, or hosiery trimmed with decorations are unacceptable.
• Males: Must wear colors-coordinated socks.

Cosmetics

• Hands and nails should be clean at all times. Nails should be neatly trimmed and should not extend more than 1/4 inch beyond the end of the finger.
• Perfumes or eau de cologne must be discreet and worn with moderation.
• Females:
• May wear nail polish, which is well maintained, meets health and safety standards, and is of a neutral or conservative colour, which complements the uniform or business attire.
• Make-up should promote a professional well-groomed image. It should be used as an accent only and should be applied conservatively and complement normal skin tones. Extreme colors and/or excessive amounts of make-up are not permitted.

Shoes

• Shoes must be clean, well polished, in good condition and appropriate for business attire.
• For safety reasons, ‘mules’, open-toed shoes, tennis shoes and shoes with multiple straps are not permitted. Colleagues who work in the Housekeeping, Stewarding, Engineering, Banquets and Food & Beverage departments must wear rubber-soled shoes.
• Footwear standards may very based on specific departmental needs.
• Shoes must be leather or leather-like dress with slip resistant soles, clean and in good repair at all times. Shoes will have a closed toe and heel (with the exception of approved clogs for kitchen employees) and have a non-slip sole with an upper sole of substantial construction (leather or heavy vinyl).

Recreation:  Brown, beige, blue or black hiking boots with non-slip soles are required.

Food & Beverage:  Shoes must be black leather or leather-like dress with slip resistance soles, clean and in good repair at all times. Shoes will have a closed toe and heel, the heel should not exceed one inch.

Laundry:  Running shoes are permitted and must be conservative in style and in good repair.

Stores:  Storekeepers are required to wear steel-toed boots. Other Purchasing/Receiving Colleagues may wear steel-toed boots at their discretion.

Grounds:  CSA Approved Safety boot

Business Attire - Men

• Professional Business attire consisting of a suit or a blazer and slacks, shirt and tie is required for all men in management positions. A jacket is to be worn when in the public eye. Resort attire is appropriate from Thanksgiving through until after Easter. Resort attire for men is deemed as slacks, shirt and tie worn with a sweater.
• Traditional fabrics such as wool, wool-like fabrics, or cotton blends are appropriate, while denim, corduroy or khaki fabrics are not acceptable.
• Neckties are required, in business-styled patterns that do not feature “novelty” prints or attract undue attention to the wearer. Bow ties are not to be worn, unless issued as part of a uniform.
• Men in non-management, non-uniformed positions will wear a shirt, tie and dress slacks. These men will be required to put on a “hotel” jacket if required to enter guest areas.

Business Attire - Women

• Professional Business attire consisting of a suit (skirt or pant) blazer and skirt or dress pants is required for all women in non-uniformed positions. When entering the public guest areas you to wear your jacket. Resort attire is appropriate from Thanksgiving through until after Easter. Resort attire for females is deemed as sweater or vest.
• Traditional fabrics such as wool, wool-like fabrics, cotton blends, heavy silk or linen are appropriate, while denim, corduroy, khaki, flowing silk or other light fabrics, wide-knits, leather, suede or any other fabric suggesting casual sportswear or evening attire are not appropriate. Low cut shirts, tight fitting sweaters, layering of tanks/t-shirts (except in the case of vests), un-tucked shirts that hang lower than sweaters or jackets, tank tops, culottes or Capri pants, camisoles or lace undergarments under suits are not deemed appropriate.
• Hosiery is required to be worn with knee length skirts and dresses.  It is not required to be worn with ankle length skirts or dresses or with pants.
• Shoes must be leather or leather-like dress shoes with slip resistant soles, clean and in good repair at all times.  Shoes must have a closed toe and the maximum heel will be 3 inches.  While sling back shoes are acceptable, open heeled shoes such as mules, slip-ons, sandals are unacceptable.  Boots worn with skirts, colored patent leather or extreme print shoes are deemed inappropriate.

Off Work Attire (when on hotel premises)
As Colleagues of The Fairmont Jasper Park Lodge we are privileged to live and work on hotel property. As such when we are not working we need to ensure that our appearance is suitable to present ourselves accordingly while in the guest areas and demonstrate a resort smart casual image. This image does not include ripped jeans, ripped t-shirts and dirty clothing or pajamas in guest areas – this includes entering the hotel to go to ‘The Bean’.